Challenge the past.
Reimagine the future.

By looking beyond the obvious, we craft strategies that help your organisation reach sustainable growth.

Lenon provides independent business advice,

with imagination for the future

Change is imposing itself on every organisation. More than ever there is a need for a compelling vision and strategy to manage and cut through uncertainty.

Services

Lenon
Services

Business Strategy

We provide the highest-level strategic plan for your organisation, which clearly defines the long-term goals and strategic roadmap to achieve this.

Customer Strategy

We provide evidence-based assessments of the customer experience, and build compelling roadmaps that flow from (and shape) internal capabilities.

Workshop Facilitation

We facilitate meaningful and robust discussions in an interactive customised format, always resulting in concrete action.

Operating Model

We inject strategic intent into your organisation's capabilities, and provide guidance for structuring the leadership team, line managers and operational teams.

Digital Experience

We assess how users interact online with your organisation, and design an effortless and winning experience that is aligned to your business strategy.

Approach

Leaders that deeply care for those who report to them, work with them, and buy from them, are rewarded with loyalty and high-quality outcomes.

Design internal processes, strategies and operations to maximise employee potential, and imbue the experiences, products and service you create with this human-centered focus.

By putting people at the center of your organisation, you generate a positive ripple effect for your employees and your customers. Technologically assisted or not, meaningful human connections remain the key to sustainable business success.

Approach

Paul Murray

Business Strategy - Operating Model Design

- Customer Strategy

With half his career inside an organisation and the rest as a consultant, Paul connects independent advice with organisational reality. Paul has extensive strategic planning experience for organisations across a wide range of industries.

Elise Verdonck

Digital Experience - Customer Strategy

- Service Design

With extensive experience in digital and CX agencies in Europe and Australia, Elise is skilled in designing experiences that customers love. She has the unique ability to blend significant digital experience with creative pragmatism.